Frequently Asked Questions

ORDERS & SHIPPING FAQ

Can I amend my order?


We're pretty quick at processing orders to make sure you get your sweets as soon as possible. You can amend your order as much as you like before you pay, but after this point it might not be possible to make changes. If you have any problems contact us by DM on our socials, or on our Contact page.




Will you let me know when you have shipped my order?


Of course! First, we send an order confirmation once you place your order. Then we send a shipping confirmation once our team has dispatched your order.




When will my order be shipped?


We usually ship orders placed before 8pm the next working day. We will send an email confirmation once this has been dispayed by our team. Please remember to consider bank holidays when placing your order.




What are the delivery options?


For deliveries across the UK we offer: > 2nd Class (3-5 working days) > 1st Class (1-2 working days) Unfortunately we don't offer shipping outside of the UK.




Where do you deliver to?


Currently we deliver to Redhill, Reigate, Horley, Gatwick and Crawley areas. For the rest of the UK we ship: > 2nd Class (3-5 working days) > 1st Class (1-2 working days) Unfortunately we don't offer shipping outside of the UK.




Can I track my order?


Currently we don't offer tracking on products (to keep the postage fees down), however, to make sure you receive your sweets we require a signature on all shipping! We will send an email confirmation once this has been dispatched by our team, so you should have an idea of when your sweets will arrive.




Do I need to create an account?


No, but creating an account may improve your shopping experience! Creating an account means you can place orders without having to fill in your details every time you shop, and you can also review your order history. You can create an account by clicking on the account button on the top right of your screen or start shopping now and setup your account when you checkout instead.




How do I change my details or reset the password on my account?


You can change your details by logging into your account, just click on 'my accounts', 'my addresses', or 'my cards' and update your details. To reset your password, select 'forgot password' at the login and we'll send you an email explaining how to re-set it.





GENERAL FAQ

Are your products Vegan, Vegetarian, Halal certified or Dairy and Nut free?


As our products are Pick and Mix assortments this varies. Please refer to the product descriptions which will be up to date with this advice. If you have any concerns please DM us on our socials or visit our Contact page - we're happy to answer any specific questions!




Can I work with you as an influencer/collaborator?


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CANDYSTRIPE SWEETS LTD IS A COMPANY REGISTERED IN ENGLAND AND WALES #12599450