Privacy Policy

Our aim at CandyStripe Sweets is to make you smile, and so you should never worry about any data you share with us.

We take your privacy seriously and demonstrate this with the following Privacy Policy.

Simply, this Privacy Policy tells you what data we collect, why we collect it and what we do with it.

You can also find out more about the controls you have to manage your data with these pages.

For the purposes of this Privacy Policy, references to "we" or "us" shall refer to CandyStripe Sweets Ltd. 

By providing your personal information you acknowledge that we may use it only in the ways set out in this Privacy Policy.

We may provide you with further notices highlighting certain uses we wish to make of your personal information. 

From time to time we may need to make changes to this Privacy Policy, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check the CandyStripe Sweets website periodically to view the most up to date Privacy Policy.

Last updated: 19th May 2020.

To jump to our Cookies Statement, click here.

For the purposes of Data Protection Laws, CandyStripe Sweets Ltd is the 'data controller', which means that we determine the purposes for which, and in the manner in which, your Data is processed.

The information we collect and why

 

While using this Website or communicating with us by email, telephone or direct messaging on social media platforms, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, identifiable information may include but is not limited to your name, login details (email address or password should you create an account), feedback, product reviews, recommendations, order history and personal profile (such as a photo, should you decide to upload one), "Personal Information". Additionally, when you make a purchase or attempt to make a purchase through this Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card, email address, and phone number). We refer to this information as "Order Information".

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information. 

We use your Order Information that we collect generally to fulfil any orders placed through this Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- communicate with you;

- screen our orders for potential risk or fraud; and

- when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise this Website (for example, by generating analytics about how our customers browse and interact with this Website, and to assess the success of our marketing and advertising campaigns). 

We require this information to provide you with our products and to deliver the services which we offer. 

Sharing your Personal Information

 

We may share your Personal Information with third parties for the purposes stated above. For example, we use the wix.com platform to power our online store and process payments - you can read more about how wix.com uses your Personal Information here.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative's (NAI) educational page here

You can opt out of targeted advertising by using the links below:

Facebook, click here

Google - click here 

Data Retention

 

When you place an order through this Website, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Log Data

 

Like many websites, we collect information that your browser sends whenever you visit this Website. This Log Data may include information such as your computers Internet Protocol (IP) address, browser type, browser version, the pages of this Website you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics and the Facebook Pixel that collect, monitor and analyse this. 

How your information is stored

 

This Website is hosted on the wix.com platform on which we sell our products and services to you. Your Personal Information is therefore stored through the wix.com's data storage, databases and the general wix.com application. They store your Personal Information on secure servers behind a firewall. 

All direct payment gateways offered by wix.com and used by this Website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Conduct, which is a join effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

Any other information provided by other means than wix.com will be stored on our secure, GDPR compliant servers. We take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. 

How we will communicate with you

 

We may use your Personal Information  to contact you with newsletters, marketing or promotional materials, or to make contact regarding your order, or to poll your opinions through surveys, questionnaires or product reviews. We may do this by email, text, telephone or post.

Cookies Statement

 

This Website may place Cookies on your computer or device to improve your experience of using this Website. A cookie is a file that is downloaded to store and retrieve data from terminal equipment on the user's computer hard drive. This happens when accessing certain web pages, to retain data on the user and on the navigation carried out from that computer. This allows actions such as remembering passwords or elaborating faster queries. 

Before this Website places Cookies on your computer, you will be presented with a popup requesting your consent to set those Cookies. By giving your consent to the placing of these Cookies, you are enabling this Website to provide a better experience and service to you.  You may, if you wish, deny consent to the placing of Cookies, however certain features of this Website may not function fully or as intended.

Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. If you wish yo withdraw your agreement at any time, you can reject the use of cookies on our site by deleting our cookies using your internet browsers settings. You should do this through the browser settings for each browser you use. Please be aware that some of our services will not function if your browser does not accept cookies. 

To understand more about cookies you can refer to this resource.

The following links may assist you in managing your cookies settings, or you can use the ‘Help’ option in your internet browser for more details.

Internet Explorer

Mozilla Firefox

Google Chrome

Safari

Opera

Adobe (flash cookies)

To block Google Analytics specifically, you can install the 'Google Analytics Opt-out Browser Add-on' provided by Google.

Third party links

 

You may find links to third party websites on this Website. These websites should have their own privacy policies which you should read. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. 

Withdrawing Consent

 

It is your right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you wish to exercise that right, please make this request here.

Privacy Policy Updates

 

We reserve the right to modify this Privacy Policy at any time, so please review it periodically. Changes and clarifications will take effect immediately upon their posting on this website. If we make material changes to this policy, we will notify you on this page that it has been updated.

How to contact us if you have questions 

 

If you have any questions, would like to enquire what Personal Information we store about you, or request us to amend or delete it, please make this request here.

 

© CANDYSTRIPE SWEETS LTD 2020 | ALL RIGHTS RESERVED

CANDYSTRIPE SWEETS LTD IS A COMPANY REGISTERED IN ENGLAND AND WALES #12599450